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SATISFACTION QUESTIONNAIRE

Listening to Customer Feedback

UAT always strive to consistently deliver the best service we can. We therefore invite you to participate in our Customer Satisfaction Questionnaire. The information you supply us will be kept strictly confidential. It will be used to monitor our performance and assist us to improve our services. We appreciate your feedback.

NAME:
COMPANY:
EMAIL:

1. Technical competence of UAT engineers.
  Poor Marginal Average Good Excellent
2. Level of professionalism shown by UAT staff.
  Poor Marginal Average Good Excellent
3. Attitude of UAT staff.
  Poor Marginal Average Good Excellent
4. Communication skill of UAT staff.
  Poor Marginal Average Good Excellent
5. Efficiency of responding to your enquiries.
  Poor Marginal Average Good Excellent
6. Ability to meet your needs and expectations regarding quality of products and performance.
  Poor Marginal Average Good Excellent
7. Ability of on time delivery.
  Poor Marginal Average Good Excellent
8. Quality of documentation.
  Poor Marginal Average Good Excellent
9. Quality of management ensuring complete customer satisfaction.
  Poor Marginal Average Good Excellent
10. Overall satisfaction.
  Poor Marginal Average Good Excellent
11. How long have you been a customer with UAT?
 
12. How did your hear about UAT?
 
13. What do you like about our products and services, and how do we add value to your business?
 
14. What would we need to do to satisfy your requirements even more?
 
15. Do you have any comments or suggestions that would help us improve customer satisfaction?
 
16. Would you be prepared to recommend UAT to others?
 
17. How should UAT respond to your growing business in the coming one to two years?
 

Thank you for taking the time to provide us with your feedback.

 

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