Since its founding in 1997, UAT has been developing a corporate mindset under the motto 'Providing with the Best', in which UAT create products and services that are more valuable to customers, and in which every one of UAT understands and timely responds to what our customers expect in order to make UAT a company that is trusted and chosen by customers.

Customer Satisfaction Framework

Customer Service Officers are appointed to take good care of each business process to promote activities that help improve customer satisfaction.  The basic role of Customer Service Officer is to continually improve customer satisfaction from within each division to raise the value of UAT's business activities. Specifically, Customer Service Offices work to promptly address issues as soon as they arise, investigate their causes, and prevent any recurrence. They also identify issues brought to light in Customer Satisfaction Questionnaire and make improvements to them, as well as raise and establish awareness of customer satisfaction by holding training programs in each division.

Customer Satisfaction Improvement Cycle

Listening to Customer

The process of creating products and services to satisfy customer expectations begins with listening to customers' opinions and needs.

Satisfaction Questionnaire

UAT always strive to consistently deliver the best service we can. We therefore invite you to participate in our Customer Satisfaction Questionnaire. The information you supply us will be kept strictly confidential. It will be used to monitor our performance and assist us to improve our services. We appreciate your feedback.