SUPPORTs
CUSTOMER SERVICE AND HELP DESK

Customer Service

Customer service hotline: 852.31119656.

One touch point for receiving feedback from the customer is the heart of our UAT Customer Service. It speeds up the process and enables us to provide a higher level of customer service. It covers all the process requirements supporting a complete information center whereas you may want to enquire about products, maintenance, service call, complaints and suggestions.

Our customer service logs to document your telephone call so that we can track the process at all times, instantly displaying information at the touch of a button. Should a customer contact our customer service again, our team can easily process information about the customer across all touch points and communication channels.

All relevant information about the customer, such as activities, sales and service orders, and previous suggested improvements are recorded in our system. After the customer communicates his feedback, our customer service officer identifies and records the reason for further follow up actions.

After documenting the feedback, we triggers follow-up actions, such as carry out improvement tasks, deliver replacements or create upgrade requests. We also schedule a follow-up call to the customer to ensure the best solution has been provided.

We aslo create a document with reference to a sales order. The system will trigger the necessary logistics processes. Our team is able to track the subsequent interactions with the customer.

Technical Help Desk

Technical help desk hotline: 852.31119612.

UAT provides a number of channels that customers can enjoy our professional services. When you need help on technical issues, you may call our Customer Service Hotline or simply call our Technical Help Desk Hotline.

With unique serial number tracking system, a customer only needs to provide a single piece of information, equipment serial number, for any request of telephone and video support. If you don't have a serial number on hand, just give us your company name and our system can quickly identify the piece of equipment you are referring to and locate the relevant vaild service contract.

Remote diagnostic and trouble shooting will be immediately provided by our experienced engineer. In event our engineer needs to provide on-site for detailed diagnostic services, our technical help desk will help create a service ticket and arrange an on-site schedule accordingly.